Engagement & refund policy
Last updated: 3 November 2026
How we quote, bill, deliver and refund work. Plain terms, meant to be fair to both sides.
This page summarises how Flywox works with clients. It is not legal advice. Each engagement is governed by its accepted quote or signed agreement, which takes precedence if anything here differs.
Brief and quote first
Every engagement starts with a short brief. We reply with a written quote: scope, deliverables, timeline and price. Nothing is charged until you accept it. Prices on this site are starting points; the quote is the final price.
Payments
All prices, quotes and invoices are in US dollars (USD). You pay through a secure payment link or by bank transfer. We add no hidden fees; any bank or card fees on your side are your own.
Deposits and milestones
Fixed-price packages, such as audits, are paid in full before work starts. Projects start with a 50% deposit; the rest is billed against the milestones in the quote, as each one is delivered. Monthly plans are billed at the start of each month.
Audits
Once an audit has been delivered, its fee is not refundable. If you hire us to implement its recommendations within 60 days of delivery, the full audit fee is credited toward that implementation.
Refunds
If you cancel before we start work, we refund what you paid in full. If you cancel after work has started, we keep payment for work delivered or in progress and refund the rest. If we cannot deliver what we quoted, we refund what you paid for the undelivered part.
Cancellation
Either side can end a project with written notice. You pay for work done up to that date, and we hand over everything completed. Monthly plans can be cancelled at any time and stop at the end of the month already paid.
Changes to scope
If the scope changes, we confirm the change and any price difference in writing before doing the extra work.
Ownership
When you have paid in full, the deliverables made for you (code, designs, content and configuration) are yours. Until then we keep ownership and you may use them for the project. Our pre-existing tools and third-party or open-source components stay under their own licences.
Questions
Ask before you pay: contact us. See also our Terms and Privacy Policy.